Shipping policy

Last Updated: October 29, 2026

At Genial Finds, we are committed to providing a reliable, transparent, and convenient shopping experience. We work with trusted fulfillment and shipping partners to deliver your orders as efficiently as possible.

Please review our Shipping Policy to understand how orders are processed, shipped, and delivered.

1. Order Processing

All orders are typically processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.

Orders placed on weekends or public holidays will begin processing on the next business day.

Order processing includes payment verification, product preparation, packaging, and coordination with our fulfillment partners.

Please note that processing time is separate from shipping and delivery time.

During periods of high order volume or unforeseen circumstances, processing times may occasionally be extended. If a significant delay occurs, we will make reasonable efforts to notify affected customers.

2. Shipping Destinations

Genial Finds offers shipping to destinations made available during checkout.

Shipping availability may vary depending on the product, destination, and fulfillment partner.

If a shipping destination is unavailable, you may not be able to complete your purchase for that location.

3. Shipping Costs

Shipping charges, when applicable, are calculated or displayed during checkout before you complete your purchase.

Shipping costs may vary depending on the destination, product characteristics, shipping method, and any applicable promotions.

Free shipping offers, when available, will be clearly communicated on our website, product pages, or during checkout, along with any applicable conditions.

4. Estimated Delivery Times

Orders are typically processed within 1–3 business days. Once an order has shipped, standard delivery is generally estimated to take 6–15 business days for eligible products and shipping destinations.

Some items may arrive sooner depending on warehouse availability, fulfillment location, and the selected shipping method.

Certain products may be fulfilled from warehouses located in the United States or other regions, which may allow for faster delivery to nearby destinations.

Delivery times may vary depending on the product, shipping destination, fulfillment location, carrier, customs procedures, and other logistical factors.

Where applicable, product-specific delivery estimates or exceptions will be communicated on the product page, during checkout, or in order-related communications.

Delivery times are estimates, not guaranteed delivery dates, unless expressly stated otherwise or required by applicable law.

We make reasonable efforts to fulfill orders within the communicated timeframes and will assist customers when significant delays occur.

5. International Shipping

Some products may be shipped from international fulfillment centers.

International shipments may be subject to customs inspections, import regulations, and additional processing procedures.

Where applicable, import duties, taxes, or customs-related charges not collected at checkout may be payable by the customer, unless otherwise stated or required by law.

Customers are responsible for providing accurate shipping information and complying with applicable import requirements.

6. Order Tracking

When tracking information is available, it will be provided through a shipping notification or other order-related communication.

Please note that tracking updates may take some time to appear after a shipment has been handed over to the carrier.

If you have questions about your tracking information, please contact us at contact@genialfinds.com.

7. Multiple Shipments

Orders containing multiple products may be shipped separately.

This may occur when items are processed by different fulfillment partners or shipped from different locations.

As a result, products from the same order may arrive on different dates and in separate packages.

Where available, tracking information will be provided for each shipment.

8. Shipping Delays

Although we work to ensure timely delivery, occasional delays may occur due to circumstances such as:

  • Carrier disruptions or transportation issues.

  • Customs inspections and clearance procedures.

  • Severe weather or natural events.

  • Holidays or high seasonal shipping volumes.

  • Unexpected fulfillment or logistical difficulties.

If your order experiences a significant delay, please contact our customer support team.

We will investigate the shipment and work toward an appropriate resolution in accordance with our Refund & Return Policy and applicable law.

9. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at contact@genialfinds.com.

We will make reasonable efforts to correct the information before the order is shipped.

Once an order has been processed or shipped, address changes may no longer be possible.

Orders affected by incorrect or incomplete shipping information will be reviewed individually, taking into account the circumstances and applicable consumer protection laws.

10. Lost, Missing, or Undelivered Packages

If your package appears to be lost or has not arrived within the communicated delivery timeframe, please contact us.

Our customer support team will investigate the issue with the relevant fulfillment or shipping partner.

If an order is confirmed lost in transit or cannot be delivered due to an error attributable to Genial Finds or our shipping partners, we will provide an appropriate replacement or refund.

If tracking indicates that a package was delivered but you have not received it, please contact us so we can review the circumstances and assist with the investigation.

11. Damaged Packages or Incorrect Items

If your order arrives damaged or contains an incorrect product, please contact us as soon as possible.

Include your order number, a description of the issue, and clear photos of the product and packaging where possible.

We will review the issue and offer an appropriate resolution in accordance with our Refund & Return Policy.

12. Order Cancellations and Returns

If you need to cancel your order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.

Once an order has shipped, cancellation may no longer be possible.

Returns and refunds are handled in accordance with our Refund & Return Policy, including the 30-day return request period for eligible products.

13. Customer Support

If you have questions about shipping, delivery estimates, tracking, or your order status, please contact our customer support team.

Genial Finds

Website: https://genialfinds.com

Email: contact@genialfinds.com

Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM

Thank you for shopping with Genial Finds. We appreciate your trust and look forward to serving you.